Customer Service Sales Representative
3 weeks ago
We are seeking a highly motivated and organized Phone Sales Specialist to join our team at Health Matching Account Services in Houston, TX. In this role, you will work with existing and potential customers to explain the benefits of our products and sell them on why they should upgrade.
The ideal candidate will have a strong sales background, excellent communication skills, and the ability to work under pressure in a fast-paced environment. If you are a results-driven individual who is looking for a new challenge, we encourage you to apply.
Job Description:
- Prepare product or service reports by collecting and analyzing customer information
- Manage and close incoming sales inquiry calls and close outbound sales calls
- Provides appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Advise clients on company information, programs and how to navigate company website and portals
- Routinely use Microsoft Office; Word, Excel, and PowerPoint to complete administrative tasks
- Maintain a strong knowledge of products through Company Training Program
- Handle sensitive, confidential information and tasks with tact, discretion, and diplomacy
- Must communicate follow up effectively with Customer Service Manager regarding customer accounts and reaching sales goals on a timely basis.
Requirements:
- A high level of proven sales experience over the phone and persuasion skills
- Customer service phone experience
- Punctuality (*important to role)
- Familiarity with CRM systems and practices
- Documentation Skills and Attention to detail
- Ability to work under pressure and in a fast-paced environments
- Highly energetic individual, who has a positive, can-do attitude, with ability to multi-task and demonstrate effective time management skills
- Excellent interpersonal skills and friendly disposition
Estimated Salary: $60,000 per year, based on 40 hours per week, plus commission.
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