Front Desk Customer Service Representative
3 weeks ago
Job Summary:
The Front Desk Customer Service Representative is responsible for providing exceptional customer service to visitors and potential adopters, answering inquiries, and completing adoption/intake paperwork. This role requires a professional, respectful, and positive attitude, as well as excellent verbal and written communication skills.
Key Responsibilities:
- Provide information about BCHS policies and procedures, and the animals in the shelter's care.
- Answer and return inquiries, and complete adoption/intake paperwork.
- Promote retail sales and collect and maintain accurate records.
- Manage difficult or emotional situations, and respond promptly to customer needs.
Requirements:
- High school diploma or equivalent.
- General knowledge of domestic dogs and cats.
- Comfortable interacting with dogs, cats, and small animals.
Work Environment:
The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service. The Front Desk Customer Service Representative will work in a team environment, collaborating with staff and volunteers to achieve shared goals.
Physical Demands:
The Front Desk Customer Service Representative will be required to stand, walk, and move around the shelter, as well as lift and carry items up to 50 pounds. The role also requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
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