Customer Service Representative

4 weeks ago


Aliquippa, Pennsylvania, United States IAA Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IAA, an RB Global, Inc. company. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Support: Provide a variety of customer support services, including responding to customer inquiries, resolving issues, and providing information on vehicle titles and auctions.
  • Order Processing: Process orders and assignments, and enter data into our internal computer systems.
  • Record Management: Set up new and maintain existing records, and perform word processing assignments, filing, and related clerical duties.
  • Communication: Communicate comfortably with customers, and possess strong interpersonal skills to build rapport and resolve issues.
  • Teamwork: Work collaboratively with peers to achieve team goals and objectives.
Requirements
  • Education: High school diploma or equivalent work experience.
  • Experience: 0-2 years' previous work experience.
  • Skills: Digital literacy, time management skills, positive attitude, ability to work independently, and strong interpersonal skills.
What We Offer

We offer a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations. Join our team and be part of a dynamic and growing company that values its employees and provides opportunities for growth and development.



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