Cardiac Device Specialist

1 week ago

Boston, Massachusetts, United States Brigham and Women's Hospital Full time
Job Title: Cardiac Device Technician

Join our team at Brigham and Women's Hospital as a Cardiac Device Technician, where you will play a vital role in the management of patients with cardiac implantable electrical devices (CIEDs).

Responsibilities:
  • Review and document remote pacemaker, ICD, and implantable loop recorder (ILR) transmissions and alerts on a daily basis.
  • Communicate findings requiring further attention with responsible MD or NP/PA.
  • Enroll, educate, schedule, and maintain patients in various remote monitoring systems (Carelink, Latitude, Merlin, Biotronik).
  • Assist with management and maintenance of the remote monitoring program (Carelink, Latitude, Merlin, Biotronik).
  • Triage reports on a daily basis, notify patients of follow-up, assist patients with transmissions over the phone, troubleshoot issues with remote monitoring systems, and assist with device advisories/recalls.
  • Provide assistance in scheduling and other administrative duties related to the device center.
  • Assist with 'off-schedule' or PRN in-person device interrogations in the device clinic.
  • Interrogate, interpret, and program a wide range of cardiac devices with minimal provider supervision.
  • When performing in-person interrogations, the device technician is responsible for activities associated with rooming a patient, including collection of patients from the waiting area, vital signs, 12-lead electrocardiogram, and assisting in the check-out process.
  • Troubleshoot cardiac device issues and take immediate steps toward resolution.
  • Collaborate with physician/nurse practitioner regarding device status and accurately document device analysis for review.
  • Educate patients on all aspects of their device, including remote monitoring and follow-up protocol.
  • Serve as a resource to providers and other employees regarding device patients and services.
  • Keep equipment in good working condition and notify appropriate personnel of problem areas or safety issues.
  • Participate in professional development activities and maintain professional affiliations.
  • Accountable for following guidelines for attendance, punctuality, and overall dependability.
Qualifications:
  • High School Diploma or equivalent required.
  • Bachelor's degree in engineering in the biomedical field strongly preferred.
  • Successful completion of a full Cardiac Device Educational Program (i.e., PrepMD) or, one year's experience in Electrophysiology is strongly preferred.
  • Current experience reviewing and managing remote device transmissions is strongly preferred.
  • Certification by IHBRE within two years of employment is strongly preferred and encouraged but not mandatory.
  • Current BLS certification required.
  • ACLS certification is required within the first year of employment.
  • Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
  • The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
  • The ability to organize and prioritize work.
  • Demonstration of independent judgment within the scope of this position.
  • Well-developed organizational skills in order to determine the needs of patients.
  • The ability to stand, walk, and bend for an extended period of time.
  • Demonstration of flexibility and willingness to adapt to diverse roles as a member of the patient care team.
  • Demonstrated proficiency in English verbal and written communication skills.
  • Ability to read, write, perform simple arithmetic calculations in English required.
  • Ability to communicate effectively using voicemail, email, fax machine, telephone, etc.
  • Demonstrated customer service skills.

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