Ecosystem Provisioning Support Specialist

7 days ago


Reston, Virginia, United States Tekfortune Inc Full time

At Tekfortune Inc, we are seeking a skilled Ecosystem Provisioning Support Specialist to join our team. As an Ecosystem Provisioning Support Specialist, you will play a crucial role in ensuring the seamless provisioning of read-only EHR access for non-customer providers and office staff across all markets.

This is an exciting opportunity to leverage your technical expertise and communication skills to provide top-notch support to our end-users. You will be responsible for processing provisioning requests from non-customer providers and office staff to Provider Portal solutions (both EHR and non-EHR based), as well as facilitating ongoing end-user support pertaining to these solutions.

We are looking for a detail-oriented individual with experience working with platforms used to manage service delivery, identity management, and provisioning. A strong understanding of healthcare structure and processes is also essential, including how hospitals and providers collaborate in patient care. Previous exposure to large-scale process development and process improvement is highly desirable.

The ideal candidate will possess excellent written and verbal communication skills, with experience in a large corporate environment, preferably in the healthcare industry. In addition, you should have experience in customer support and/or issue troubleshooting/resolution.

In this role, you will collaborate with our AT IAM and compliance teams to troubleshoot errors or process challenges. You will also identify and implement process improvements as new solutions are introduced and opportunities arise.

We offer a competitive salary of approximately $65,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, retirement savings, and paid time off.



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