Guest Services Coordinator

2 weeks ago


Salt Lake, Utah, United States Fairfield Inn by Marriott Downtown SLC Full time

Are you passionate about providing exceptional service in the hospitality sector? Our esteemed establishment, Fairfield Inn by Marriott Downtown SLC, is looking for a dedicated individual to fill the role of Guest Services Coordinator.

As the initial point of contact for our guests, you will be responsible for managing check-ins and reservations, offering insightful recommendations for local attractions and dining, arranging transportation, and addressing any guest inquiries that may arise.

We are in search of a meticulous professional who is committed to ensuring our guests enjoy a remarkable experience during their time with us.

Key Responsibilities
  • Effectively address guest concerns and resolve issues to enhance their stay
  • Provide excellent local recommendations and maintain an extensive knowledge of the surrounding area and amenities
  • Coordinate events, tours, and transportation for guests as needed
  • Serve as a dependable resource for guests seeking assistance or information, attentively responding to their requests
  • Greet guests upon arrival and verify the accuracy of their reservations
Required Qualifications
  • Prior experience in the hospitality field, particularly in a front desk capacity, is preferred
  • A high school diploma, GED, or equivalent is mandatory
  • Ability to manage phone communications and remain composed in high-pressure situations
  • Familiarity with the local area to effectively guide guests
  • Strong skills in time management, organization, customer service, and interpersonal communication


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