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Guest Services Coordinator

2 months ago

Salt Lake, Utah, United States Grand America Hotels & Resorts Full time
Role Overview

The Guest Services Coordinator plays a vital role in ensuring an exceptional experience for all guests and visitors. This position is dedicated to understanding and anticipating the needs of our clientele, providing effective solutions to enhance their stay.

Key Responsibilities
  • Guest Engagement: Proactively engage with guests to understand their preferences and requirements.
  • Facility Inspections: Conduct thorough inspections of guest accommodations and communal areas to maintain high standards of cleanliness and condition.
  • Knowledge of Offerings: Stay informed about current rates, packages, and promotional offers to assist guests effectively.
  • Group Familiarity: Develop a comprehensive understanding of all in-house groups to provide tailored services.
Qualifications

The ideal candidate will possess strong interpersonal skills, a keen eye for detail, and a commitment to delivering outstanding service in a hospitality environment.