Enterprise IT Specialist
2 weeks ago
A career in enterprise IT at General Dynamics Information Technology (GDIT) means connecting and enhancing the systems that matter most. As a Systems Technician III, you will play a meaningful part in improving how agencies operate.
About the Role:
We are seeking an experienced System Technician to join our team. This individual will be responsible for resolving technical requests from self-service tickets in support of internal and/or outside customers. The ideal candidate must be able to adapt in a dynamic, fast-paced environment, possess good communication and customer service skills, and have experience with Windows, Microsoft Office, and Data Entry.
Responsibilities:
• Resolves technical requests from self-service tickets
• Creates, deletes, and modifies customer accounts
• Maintains and updates records and tracking databases
• Alerts management to recurring problems and patterns
• Must be able to multitask and work effectively in a team environment
Requirements:
• Associate's degree in a related field or equivalent experience
• 3+ years of related experience
• Technical skills: Windows, Microsoft Office, Data Entry, Security Clearance Level: TS/SCI w/Poly
• Preferred skills: Ticketing System, Active Directory, Customer Service
• Location: On-site in Annapolis Junction, MD
Benefits:
As a GDIT employee, you can enjoy a comprehensive benefits package, including a 401(k) plan with company match, health and wellness packages, paid education and certifications, and more. Our flexible work arrangements allow you to balance your work and personal life. You'll also have opportunities for professional growth and development, as well as access to cutting-edge technology and tools.
Salary Range:
The estimated salary range for this position is $39.10 - $52.90 per hour. Salary will be determined based on experience, geographic location, and contractual requirements. Regular full-time employees receive a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We offer flexible work arrangements and a positive, inclusive work environment. Join our team today.
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