Unified Communications Infrastructure Specialist
1 week ago
Job Description:
We are seeking a skilled Unified Communications Infrastructure Specialist to join our team at General Dynamics Information Technology. This role will be responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat physical and virtual infrastructure.
The ideal candidate will have a strong background in Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business. Experience with Session Border Controller (SBC) and SIP detailed traces is also a plus.
This position requires 8+ years of related experience and a thorough knowledge of Voice over Internet Protocol (VoIP) technologies. The successful candidate must also be proficient in the use of Microsoft Office, have good communication and customer service skills, and be a team player who can work in a fast-paced environment.
Responsibilities:
- Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat physical and virtual infrastructure
- Installation of operating system and security patches
- Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure
- Provide support for customer scheduled and unplanned outages, regardless of scale and impact
- Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms
Requirements:
- Education: Bachelor of Arts/Bachelor of Science
- Required Experience: 8+ years of related experience
- Strong knowledge of TCP/IP and DHCP troubleshooting is preferred
- Must have a thorough knowledge of Voice over Internet Protocol (VoIP) technologies
- Should have a strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business
- Must have managed virtualized applications or have knowledge of how to manage virtualized applications
- Must be proficient in the use of Microsoft Office
- Good communication and customer service skills
- Be a team player and have the ability to work in a fast-paced environment
- Must be able to monitor and process Capabilities Service Desk tickets
What We Offer:
- A competitive salary range of $106,250 - $143,750
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company match
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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