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Account Management Representative
2 months ago
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at WestRock. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with our sales and operations teams.
Key Responsibilities- Customer Service: Provide timely and effective support to customers, responding to their inquiries, resolving issues, and escalating concerns as needed.
- Account Management: Develop and maintain strong relationships with customers, understanding their needs, and providing tailored solutions to meet their business objectives.
- Communication: Serve as a primary point of contact for customers, sales staff, and internal teams, ensuring clear and effective communication to drive business results.
- Problem-Solving: Utilize creative problem-solving skills to resolve complex customer issues, ensuring customer satisfaction and loyalty.
- Project Management: Assist in the development and implementation of projects, ensuring timely delivery, and effective communication with stakeholders.
- Collaboration: Work closely with sales, operations, and other teams to ensure seamless execution of customer requests and projects.
- Education: High school diploma or general education degree (G.E.D.). Associate degree (AA) or equivalent from two-year college or technical school preferred.
- Experience: Minimum 3-5 years experience in a related field, with a strong background in customer service, account management, or a related field.
- Skills: Demonstrated understanding of product/project specifications, competent in various software applications, and excellent communication and interpersonal skills.
- Personal Qualities: Well-organized, able to manage time efficiently, reliable, and able to maintain good attendance.
- Corporate Culture: A culture based on integrity, respect, accountability, and excellence.
- Training and Development: Comprehensive training with numerous learning and development opportunities.
- Compensation and Benefits: An attractive salary, benefits package, including medical, dental, vision, life insurance, 401k with match, and more.
- Career Growth: A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.
