Hardware and Equipment Installation Technician

17 hours ago


Wilmington, Massachusetts, United States Georgia IT Inc Full time

Key Responsibilities

The Key responsibilities of the position include:

  • Providing on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Answering customer questions and resolving issues, referring other issues/questions to appropriate personnel/service area/manager for follow-up, testing, and troubleshooting.
  • Assisting in instructing customers in the operation and maintenance of systems/equipment.
  • Acting as a liaison with customers on administrative and technical matters for assigned projects.
  • Performing analyses and preparing reports on system problem trends and issues.

Requirements

The ideal candidate will have the following qualifications:

  • Three or more years of field support experience.
  • Experience working with the company's hardware, software, and equipment products.
  • Experience working with customer technology and support requirements.
  • Experience working with process and/or system design concepts.
  • Experience working with appropriate programming languages, operating systems, and software.
  • Experience working with engineering principles and practices.


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