Hardware and Equipment Installation Technician
17 hours ago
Key Responsibilities
The Key responsibilities of the position include:
- Providing on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Answering customer questions and resolving issues, referring other issues/questions to appropriate personnel/service area/manager for follow-up, testing, and troubleshooting.
- Assisting in instructing customers in the operation and maintenance of systems/equipment.
- Acting as a liaison with customers on administrative and technical matters for assigned projects.
- Performing analyses and preparing reports on system problem trends and issues.
Requirements
The ideal candidate will have the following qualifications:
- Three or more years of field support experience.
- Experience working with the company's hardware, software, and equipment products.
- Experience working with customer technology and support requirements.
- Experience working with process and/or system design concepts.
- Experience working with appropriate programming languages, operating systems, and software.
- Experience working with engineering principles and practices.
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