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Design Research Manager
2 months ago
Visa's Global Product Design team is seeking an experienced, hands-on Design Research Manager with expertise in qualitative and quantitative user research to drive leading-edge product design.
Key Responsibilities:- Lead the strategy and execution of full-scale research projects, delivering compelling research insights that distill the complexity of client challenges.
- Play a vital role in developing new products and services directly for Visa's clients and partners, as well as help inform critical human insights employed by internal product, consulting, and account teams.
- Execute all phases of qualitative (and some quantitative) research, including scoping, research strategy, conducting, synthesizing, and reporting.
- Evangelize and promote design research, storytelling, and insights throughout the organization.
- Demonstrate a strong understanding of the strengths and weaknesses of different research methods, including when and how to apply them during each product phase. Be able to justify research and design decisions.
- Work across multiple clients to execute research, delivering actionable and timely insights.
- Create personas, journey maps, user flows, and other research artifacts.
- Support and facilitate design thinking workshops with stakeholders.
- Identify how to frame complex research problems, as well as evaluate agencies and vendors to support projects (when needed).
- Act as a change agent, sparking fresh ideas that elevate the research practice.
- Foster collaboration between Design, Research, Design Operations, and Product teams. Enhance Product's understanding of Research value and how to partner effectively.
- Represent the team successfully with all types of stakeholders, including Visa clients and partners.
- Manage a small team of early to mid-career researchers as a servant-leader. Support and elevate their careers and advocate for their success.
- Mentor other design researchers and lead by example in delivering excellent individual work.
- Experience combining qualitative and quantitative research methodologies to form holistic approaches to problem-solving.
- Experience managing participant recruitment processes and associated privacy and data considerations.
- Knowledgeable about accessibility guidelines and best practices.
- Ability to support design thinking workshops, including leading sessions and engaging with leadership.
- Must be results-oriented, and have the ability to work independently, prioritize many competing needs, including multiple urgent tasks, and effectively deal with ambiguity.
- Innate desire to share credit and support one's colleagues, putting the success of the team and the company ahead of personal gain.
- Refusal to compromise on commitments, quality, and the truth.
- Ability to build strong relationships while navigating multiple complex organizations, sometimes with competing agendas and differing values.
- Successful track record of developing relationships and engaging with colleagues across functions, levels, and geographies, including within a virtual environment.
- Excellent analytical abilities and attention to detail - no cutting corners.
- Top-notch stakeholder management/people skills, with experience managing challenging stakeholder relationships.
- Excellent verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
- Knowledge of and experience with Visa products a plus, or knowledge of the fintech and payments space.
- Experience with tools like Mural, dScout, Figma, and Coda.
