Member Service Representative

4 weeks ago


Waldorf, Maryland, United States Navy Federal Credit Union Full time

About the Role

We are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Analyze and resolve complex member account and loan issues
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure accurate handling of cash and negotiable instruments
  • Identify opportunities to cross-sell products and increase penetration
  • Perform platform banking functions
  • Assist lower-level team members
  • Understand and comply with federal and other regulations

Requirements

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • May be required to participate in specialized training
  • Effective active listening skills and verbal communication
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills

Preferred Qualifications

  • Experience in member/customer service, preferably in a call center, retail banking, or financial institution
  • Experience working in a credit union environment

What We Offer

Navy Federal Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and value diversity in the workplace.

Location

This position is located at our Waldorf, MD branch. We offer a hybrid work environment, with a mix of in-office and remote work.



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