Community Engagement Manager

3 weeks ago

Frederick, Maryland, United States Service Coordination, Inc. Full time
Job Description

Service Coordination, Inc. (SCI) is seeking a highly motivated and experienced Community Engagement Manager to join our team. The successful candidate will play a key role in building and maintaining strong relationships with community members, organizations, and stakeholders to promote engagement, collaboration, and positive change.

Key Responsibilities:

  • Develop and implement a comprehensive community engagement strategy that aligns with SCI's mission, vision, and outcomes.
  • Identify and engage key community leaders, stakeholders, and organizations to promote partnership opportunities and maximize community involvement.
  • Plan, coordinate, and represent SCI at community events, workshops, and initiatives to facilitate dialogue, collaboration, and knowledge sharing.
  • Coordinate community education and outreach activities to raise awareness about SCI's programs, initiatives, and services within the community.
  • Collaborate with other programs and supporting departments to support the development and engagement of a self-advocate advisory group, ensuring their voices are heard and their needs drive programmatic and systemic changes.
  • In collaboration with SCI's IDEA committee, develop and implement strategies to engage underrepresented and marginalized communities, ensuring inclusivity, diversity, equity, and accessibility in all community engagement efforts.
  • Collaborate with SCI's Marketing and Communications Committee to utilize various communication channels, including social media, newsletters, and community forums, to disseminate information and engage with community members.
  • Collaborate with a cross-functional group of team members to gather community insights, feedback, and data to inform program development, decision-making, and continuous improvement.
  • Monitor and evaluate the effectiveness of community engagement efforts, utilizing metrics and feedback to identify areas for improvement and adjust strategies accordingly.
  • Stay updated on community trends, issues, and best practices in community engagement to ensure the organization remains responsive and relevant to community needs.
  • Develop and maintain a comprehensive database of community contacts, resources, and partnerships to support ongoing engagement efforts.

Requirements:

  • Bachelor's degree in a relevant field (e.g., community development, human services, public administration) is required.
  • Master's degree preferred.
  • Minimum of 3 years of experience in community engagement, community relations, or a related field, preferably in a nonprofit or community-based organization.
  • At least 3 years' working experience as a supervisor or in management in a related field.

SCI Value-Related Competencies:

  • People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions.
  • Building Relationships and Connections: Interpersonal savvy.
  • Education (Informing Others): Quickly finds common ground to solve problems.
  • Diversity: Values, appreciates, and honors the ways in which cultural differences can create value in organizations.
  • Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies:

  • Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
  • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Physical Demands:

  • Generally, presents standard office environment.
  • Must be able to remain in a stationary position >95% of the time.
  • Continually operates a computer, keyboard, and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device.
  • Constantly positions self to comfortably maintain computer equipment.
  • May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.
  • Vision abilities required by this job include close vision.
  • Ability to operate a motor vehicle.
  • The person in this position frequently communicates with other people.
  • Must be able to exchange accurate information in these situations.

Reasonable Accommodations:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
  • This job description is subject to change at any time.

Disclaimer:

  • The recruitment process is approved by Service Coordination, Inc.'s (SCI) Recruitment Committee and subject to change based on business needs.

Equal Opportunity Employer:

  • SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information.
  • SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process.

9-Panel Drug Screening:

  • SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

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