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Guest Service Agent

2 months ago

Winter Park, Colorado, United States Winter Park Resort Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Winter Park Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service by assisting guests with information, selection of appropriate Ski & Snowboard School lessons/programs, rental products, season passes & lift tickets, tours, directing expectations and processing sales.

Key Responsibilities:
  • Provide exceptional guest service by assisting guests with information and resolving issues in a professional and courteous manner.
  • Assist guests with the selection of appropriate lessons, special programs, season passes & lift tickets, activities tickets & information, tours and bike rental packages.
  • Process lessons, rentals, tours, and ticket & pass sales; collect payment and give correct change; process tickets, vouchers, liability release forms, and rental forms.
  • Direct guests to appropriate meeting place and time; set expectations for lesson, program or tour; direct guests to complete risk management information where applicable.
  • Collect guest comment information, obtaining guest data when designated and process information appropriately.
  • Professionally handle guest complaints and help solve guest problems.
  • Prepare daily cash summary by counting and recording all monies received; produce daily-computerized sales reports, accounts receivable reports, comp reports and provide backup for all discounts, comps, returns, refunds and replacements.
Requirements:
  • High School Diploma or GED required.
  • One year cashiering experience, retail sales, front desk, accounting or equivalent.
  • Basic computer skills, typing/keyboard.
  • Good communication skills essential.
  • Experience in guest service, public relations and public speaking desirable.
Working Conditions:

Able to lift, carry, or otherwise move and position a variety of items weighing up to 25 pounds. Work in an office environment with frequent interruptions and distractions. May be required to work in a fast-paced environment with multiple priorities and deadlines. May be required to work a variety of shifts, including evenings, weekends, and holidays.