Housing Navigator

4 weeks ago

Pasadena, California, United States Pacific Clinics Full time
About the Role

Pacific Clinics is seeking a highly motivated and experienced Housing Navigator to join our team. As a Housing Navigator, you will play a critical role in ensuring that members authorized by the Managed Care Plans receive timely and quality housing transitional navigation services, housing deposits, and housing tenancy and sustaining services throughout the county.

Key Responsibilities
  • Work with the program's team to develop strategies for outreach to consumers who tend to isolate themselves.
  • Demonstrate a commitment to consumer choice and empowerment.
  • Develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
  • Assist and support consumers with identifying, linking to, and utilizing healthcare resources, education, and employment services.
  • Provide linkage to self-help programs and consumer advocacy organizations that promote recovery.
  • Encourage and support members' skills and talents.
  • Participate in off-site presentations introducing the program to community partners and potential new consumers.
  • Attend and participate in staff meetings and scheduled supervision to provide input towards program development and staff training.
  • Exhibit a non-judgmental approach to effective listening, maintaining respectful eye contact, and an appropriate level of engagement.
  • Report to work on time and maintain reliable and regular attendance.
  • Model the agency's mission and core values in all communication and correspondence.
  • Communicate effectively in a culturally competent manner with a diverse member population and promote favorable interaction with managers, co-workers, and others.
  • Provide caregivers or other support systems with information about the agency, process, and procedures, and the various roles to assist them.
  • Participate in continuous learning processes as it relates to engaging consumers.
  • Complete intakes and assessments to determine clients' housing needs and identify clients requiring completion of HMIS CES Surveys.
  • Meet with clients on a weekly basis to monitor and evaluate housing progression.
  • Assist clients with developing an individualized housing support plan based upon the housing assessment.
  • Identify and secure available resources to assist with subsidizing rent and identifying affordable housing options.
  • Conduct pre-inspections of identified units to ensure they meet Housing Quality Standards (HQS).
  • Assist clients with requesting security deposit assistance and set up fees.
  • Provide landlord/tenant mediation services to address issues and concerns and help clients maintain their permanent housing.
  • Educate clients on Landlord/Tenants rights.
  • Maintain documentation of services provided as required by the program contract and Agency standards.
  • Maintain housing charts in accordance with Agency and contractual requirements and guidelines.
  • Conduct health & safety home visits, including unit habitability inspections.
  • Provide early intervention services to identify potential behaviors that may jeopardize a client's housing.
  • Collaborate and provide linkage to community resources to prevent eviction when clients' housing is potentially jeopardized.
  • Assist with benefits advocacy, including assistance with obtaining identification and documentation for SSI eligibility and support with SSI application process.
Requirements
  • Bachelor's degree or equivalent experience in a social service-related field or 3 years of combined experience, related to case management, housing supportive services, and working with the homeless population.
  • Knowledge of housing rights pertaining to homelessness and low- and moderate-income housing.
  • Valid California driver's license and maintain an insurable driving record under the agency's liability policy (if driving two or more times per week on company business) or demonstrated ability to use public transportation, if applicable.
  • Knowledge of local community resources.
Preferred Qualifications
  • Bachelor's degree or equivalent experience in a social service-related field.
  • Knowledge of Coordinated Entry Systems (CES), local Continuum of Care system, local housing authorities, and ability to create partnerships with local landlords, realtors, property management companies as an effort to build housing stock.
  • Training in Motivational Interviewing, Trauma Informed Care, Harm Reduction, and other related trainings.
  • Ability to work effectively and professionally with diverse communities.
  • Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs.
  • Work just as well independently as they do on a team.
  • Exercise mature judgment and are highly motivated, self-starting, and proactive.
  • Excellent communication skills, whether in writing or verbally.
  • Strong sense of prioritization and ability to coordinate multiple demands in a high-pressure environment.

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