Patient Navigator

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a Patient Navigator today with HCA Houston Healthcare Southeast.

Benefits

HCA Houston Healthcare Southeast, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
  
• Consumer discounts through Abenity and Consumer Discounts.
  
• Retirement readiness, rollover assistance services and preferred banking partnerships.
  
• Education assistance (tuition, student loan, certification support, dependent scholarships).
  
• Colleague recognition program.
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Patient Navigator. We care for our community Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today

Job Summary and Qualifications

Performs routine to complex professional level outreach services that provide assistance and specialized support for prenatal patients and families of young children and builds relationships within the community. Participates in performance improvement activities to improve patient safety and quality of care. Maintains cultural and diversity awareness when dealing with patients, visitors, co-workers and other customers. Promotes a supportive, team-work oriented environment. Fulfills responsibilities consistent with the mission, vision and values of HCA Houston Healthcare Southeast.

What you will do in this role:

• Promotes an atmosphere of collaboration and teamwork by exhibiting professional behavior that demonstrates a commitment to the provision of quality patient care and support of a professional working environment.
• Housed within the FQFC, navigator will provide mutual benefit to both Hospital and FQFC by helping patients navigate delivery options offered at Hospital; then works with FQFC team to help return mothers who delivered with our hospital and their babies to the FQFC post partum.
• Acts as an advocate for clients with other organizations, agencies and/or physician offices.
• By patient request, acts as a delegate for issues/concerns surrounding prenatal or post-partum care.
• Complies with applicable hospital policy/procedures.
• Respects patient privacy and maintains confidentiality of health care and other protected information.
• Creates and maintains logs of work performed; documenting key information received and actions taken when encountering and transferring patients.
• Provides effective communication to Director/Manager and FQFC designees.
• Educates families on community resources for referrals.
• Ethics and Compliance. Accountable for behaviors relative to the values articulated in the Mission & Values Statement Will act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives. Accountable for attending annual Code of Conduct training.
• Attends training to support Community Healthworker Certification.
• Identifies potential solutions and makes recommendations to Director or Manager to implement changes when barriers are identified.
• Facilitates patient referrals for insurance application assistance.
• As time allows beyond navigating and documenting/tracking delivery options, will provide office support by answering calls, scheduling appointments and/or providing staff support.
• Participates in hospital performance activities to improve safety and patient outcomes.
• Performs other duties as assigned or required.
• Promotes an atmosphere of collaboration and teamwork by exhibiting professional behavior that demonstrates a commitment to the provision of quality patient care and support of a professional working environment.
• Respects the rights of patients to include their cultural, psychosocial, and spiritual values.
• Provides medical records for patients transferring to other physician's office and/or providing medical records to appropriate hospitals.
• Supports the vision, mission and values of the hospital.
• Teaches and models appropriate behaviors to clients.
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

What qualifications you will need:

• Community Health worker Certification Preferred.
• Minimum of a high school diploma or GED.
• 4-5 years of experience in social work, Medicaid Enrollment or other related field required.
• Proficient in English and Spanish .

HCA Houston Healthcare Southeast is a full-service 340+ bed acute care hospital in Pasadena, Texas. We have been a leader of medical care in Pasadena for more than 50 years. With board-certified physicians, registered nurses and expert technicians, the community has come to rely on us for top-quality, comprehensive and compassionate healthcare. HCA Houston Southeast is the only hospital in Pasadena with both Chest Pain Center Accreditation with Primary PCI and Resuscitation by the American College of Cardiology and full accreditation by The Joint Commission on the Accreditation of Healthcare Organizations. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Navigator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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