Patient Service Coordinator

2 weeks ago


Angola, Indiana, United States Bowen Center Full time
{"title": "Patient Service Representative", "description": "Key Responsibilities

The Patient Service Representative plays a vital role in providing exceptional customer service to both internal and external customers. Key responsibilities include:

  • Admission and Services Process: Greet, educate, and instruct patients through the admission and services process.
  • Patient Verification: Verify patient information and check in patients for scheduled appointments.
  • Insurance and Financial Support: Notify patients of insurance benefits and financial responsibilities.
  • Communication and Scheduling: Answer telephone calls, direct calls appropriately, and schedule patient appointments.
  • Clinical Support: Manage clinical schedules, assist clinical staff as needed, and monitor account balances, payment plans, and collection reports.
  • Cash Handling and Reconciliation: Perform cash handling responsibilities and daily reconciliation of the cash drawer.
Qualifications

To be successful in this role, you will need:

  • Education: A High School Diploma or equivalent.
  • Experience: A minimum of one year in an office capacity, with customer service experience in a healthcare setting preferred.
  • Valid Driver's License and Liability Insurance: A valid driver's license and active liability insurance.
  • Criminal Background Check: Satisfactory results from a criminal background check.
Commitment to Diversity and Inclusion

Bowen Center is committed to fostering an inclusive workplace that champions diversity and ensures fairness for all. Our policy ensures that every employee and applicant is provided with equal employment opportunities, free from discrimination and harassment. We stand firm against bias based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.", "lang_code": "en-US"}



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