Senior Customer Service Lead Coordinator
2 days ago
Job Summary: We are seeking a highly skilled Coordinator-Customer Service Lead to join our team at Baptist Memorial Health Care. This role will involve promoting customer satisfaction, maintaining accurate billing information, and performing daily reconciliations.
About the Role:
- Verify insurance and communicate with carriers for reimbursement purposes
- Perform daily and monthly close-out procedures for internal controls and cash balancing
- Maintain working knowledge of insurance co-pays, deductible, and workman's compensation protocols
- Promote customer satisfaction while maintaining a positive and professional manner in both verbal and nonverbal communication
Requirements:
- Candidates should have at least two years of experience in insurance billing and/or medical collection and medical terminology
- A collegial or medical trade completion is preferred, but not required
What We Offer:
- Competitive salary: $45,000 - $55,000 per year
- Paid vacation/time off
- Continuing education opportunities
- Generous retirement plan
- Health insurance, including dental and vision
- Sick leave
- Service awards
- Free parking
- Short-term disability
- Life insurance
- Health care and dependent care spending accounts
- Education assistance/continuing education
- Employee referral program
Work Environment: Located in the Memphis metro area, we offer a dynamic and supportive work environment with opportunities for growth and development.
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