Senior Customer Service Lead Coordinator

2 days ago


Memphis, Tennessee, United States Baptist Memorial Full time

Job Summary: We are seeking a highly skilled Coordinator-Customer Service Lead to join our team at Baptist Memorial Health Care. This role will involve promoting customer satisfaction, maintaining accurate billing information, and performing daily reconciliations.

About the Role:

  • Verify insurance and communicate with carriers for reimbursement purposes
  • Perform daily and monthly close-out procedures for internal controls and cash balancing
  • Maintain working knowledge of insurance co-pays, deductible, and workman's compensation protocols
  • Promote customer satisfaction while maintaining a positive and professional manner in both verbal and nonverbal communication

Requirements:

  • Candidates should have at least two years of experience in insurance billing and/or medical collection and medical terminology
  • A collegial or medical trade completion is preferred, but not required

What We Offer:

  • Competitive salary: $45,000 - $55,000 per year
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Work Environment: Located in the Memphis metro area, we offer a dynamic and supportive work environment with opportunities for growth and development.



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