Customer Service Liaison

2 days ago


La Follette, United States LaFollette Medical Center Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at LaFollette Medical Center. As a key member of our customer service team, you will be responsible for providing exceptional support to our employees, managers, and vendors through various communication channels.

Key Responsibilities
  • Respond to inquiries from employees, managers, and vendors via phone, email, voicemail, and fax using predefined scripts.
  • Advise employees on how to utilize our self-service platform to perform self-service transactions.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information and support.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in using computer software and systems.

LaFollette Medical Center is a leading healthcare provider dedicated to delivering exceptional patient care and service. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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