Sales and Customer Service Representative

2 weeks ago


Alexandria, Virginia, United States Massage Envy Full time
Unlock Your Potential as a Sales and Customer Service Associate at Massage Envy Foxchase

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Foxchase. As a key member of our team, you'll play a vital role in delivering an exceptional experience for our clients and driving business growth.

Key Responsibilities:
  • Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
  • Drive member retention through outreach via phone and email to current members.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
  • Protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
What We Offer:
  • A dynamic and energizing work environment where you'll consistently be challenged and supported.
  • A comprehensive training program to help you grow and refine your sales and customer service skills.
  • A competitive compensation package, including a base hourly rate adjusted for experience and performance, plus sales commission.
  • A flexible schedule with opportunities to work a variety of shifts, including evenings and weekends.
  • A fun and supportive team environment where you'll be encouraged to grow and develop your skills.
Requirements:
  • 2+ years of hospitality-related customer service experience.
  • Persuasiveness and ability to sell the Massage Envy Membership Program.
  • Excellent phone etiquette and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and ability to maintain a safe and therapeutic environment.
  • Application of training to day-to-day life.
  • Accountability for actions and job responsibilities.

We're committed to creating a diverse and inclusive work environment where everyone feels valued and supported. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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