Sales and Customer Service Representative

5 hours ago


Alexandria, Virginia, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
What We Offer
  • Competitive base pay plus bonuses and commissions
  • Employer-paid healthcare for full-time employees, including medical, dental, and vision plans
  • Paid time off for full-time and part-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free 1-hour stretch service each month
  • FREE 1-hour service during your birthday month
  • 50% off additional services
  • 40% off all products
Requirements
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Be a critical thinker with excellent math and computer skills and the ability to multitask
  • Have great people skills and be able to establish positive relationships with guests
  • Be a supporter of total body care with a general knowledge of massage and skin care services
  • Be able to stand between 6-9 hours a day
About Us

Massage Envy is a national franchisor of independently owned and operated franchised locations. We are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.



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