Administrative Associate

1 week ago


Hamden, Connecticut, United States Yale New Haven Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Practice Administrative Associate to join our team at Yale New Haven Health. In this role, you will play a critical part in ensuring the smooth operation of our medical office, providing exceptional patient care and support to our physicians and staff.

Key Responsibilities
  • Maintain accurate and up-to-date patient appointment schedules, communicating changes to staff and physicians as needed.
  • Coordinate the check-in process, verifying patient information and obtaining necessary signatures in accordance with NEMG policies and procedures.
  • Answer telephone calls, providing excellent customer service and referring callers to appropriate personnel when necessary.
  • Execute pre-authorizations for diagnostic tests and procedures, tracking referrals and maintaining electronic medical records.
  • Perform daily activities, including message retrieval, voicemail, and filing, ensuring seamless communication and record-keeping.
  • Collect and reconcile co-pay collections, maintaining accurate financial records.
  • Collaborate with the team to develop and implement quality improvement initiatives, contributing to a patient-centered approach to care.
Requirements
  • High School degree or equivalent required.
  • 1 year of administrative healthcare experience or 2 years of administrative office experience required.
  • Excellent organizational, communication, and customer service skills.
  • Ability to multi-task and work effectively in a fast-paced environment.
  • EMR experience preferred and working knowledge of Microsoft office applications required.


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