Tax Office Manager
2 weeks ago
We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.
Key Responsibilities- Support the Multi-Unit Team Leader in executing daily operations and ensuring quality service standards
- Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
- Communicate essential information to office associates through daily huddles
- Provide phone coverage and engage with clients to deliver an outstanding experience
- Serve as point of contact for onsite escalated client service concerns
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and flexibility to work a flexible schedule
H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
We offer a range of benefits to support the total well-being of our associates, including employee assistance programs, wellbeing initiatives, and discounts on everyday items and services.
At H&R Block, we believe in the power of people helping people and are committed to making a meaningful difference in the lives of our clients and associates.
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