Patient Services Representative

1 week ago


Sewell, New Jersey, United States Tower Health Full time
About the Role

We are seeking a highly skilled and dedicated Patient Services Representative to join our team at Tower Health. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to patients, families, physicians, and staff.

Key Responsibilities
  • Provide a full range of front desk operations, including scheduling appointments, managing patient records, and handling phone calls and correspondence.
  • Assist with maintaining confidentiality of all medical records and workplace information.
  • Ensure a clean and organized working environment.
  • Collaborate with the Office Coordinator to promote comfort and satisfaction using a customer-driven process.
Requirements
  • High School Diploma or equivalent required; relevant experience may be considered in lieu of education.
  • Excellent customer service and communication skills.
  • General clerical skills and medical terminology knowledge.
  • Organizational skills and ability to work in a fast-paced environment.
Preferred Qualifications
  • Bilingual (Spanish and English) skills.
About Tower Health

Tower Health is a regional healthcare system serving communities across multiple counties in Pennsylvania. Our network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). We are committed to academic medicine and training, offering various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.



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