IT Support Specialist

1 month ago


Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Title: Systems Administrator II

Job Summary:


We are seeking a highly skilled Systems Administrator II to join our team at the Texas Department of Aging & Disability Services. The successful candidate will be responsible for performing entry-level systems administration work, including assisting with the upkeep, configuration, and reliable operation of systems.


Key Responsibilities:
  • Installs and upgrades computer components and system software
  • Works under close supervision, with minimal latitude for the use of initiative and independent judgment
  • Performs routine automation and provides technical support to agency staff
  • Assists in the planning and implementation of Information Technology Initiatives
  • Handles service requests, troubleshoots technical issues, and tests new equipment and software

Requirements:
  • Knowledge of systems administration, computer hardware and software configuration, and troubleshooting
  • Ability to recognize, analyze, and resolve complex technical issues
  • Effective verbal and written communication skills
  • Ability to prioritize and manage heavy workloads
  • Ability to work independently in a fast-paced environment

Working Conditions:

The Systems Administrator II will work in a fast-paced environment, interacting with all levels of staff and providing effective customer support. The position requires the ability to travel between office locations to support customers, up to 35% of work time.


Education and Experience:

A bachelor's degree in Computer Science, Information Technology, or a related field, and 0-2 years of experience in systems administration or a related field.


Why Join Our Team:

The Texas Department of Aging & Disability Services is a dynamic and innovative organization that values its employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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