Automotive Service Advisor

2 days ago

Tampa, Florida, United States Ferman Motor Car Company, Inc. Full time
Job Summary: We are seeking a skilled Automotive Service Advisor to join our team at Ferman Mazda Brandon. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient service experience for our guests.

Key Responsibilities:

* Greet guests in a prompt and courteous manner, delivering a best-in-class guest service experience from initial point of contact to delivery of the vehicle.
* Perform walkaround vehicle inspections with guests and accurately record their comments regarding service needs and vehicle concerns using an electronic tablet.
* Consult with guests and service technicians to recommend services needed, discuss any future maintenance, service or repair, and ensure guests have a good understanding of the project.
* Create service repair orders detailing all work to be performed and provide guests with a complete and accurate estimate of repair.
* Use phone, text messaging, and email to maintain timely and continuous communication with guests regarding vehicle status, changes, delays, or additional work required and any changes in cost estimate.
* Advise guests on the care and value of maintaining their vehicles in accordance with manufacturer specifications.
* Strictly follow the manufacturer's warranty guidelines and procedures.
* Track and control all open repair orders written.
* Manage and oversee the workflow and scheduling with a team of technicians.
* Schedule maintenance appointments or follow-up service and repairs.
* Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as guests' vehicles and property.
* Strive to maintain excellent CSI scores.

Requirements:

* Must have the ability to achieve exceptional CSI scores.
* Bilingual with proficiency in both English and Spanish a plus.
* The ideal candidate is friendly and presents a positive attitude, is energetic, self-motivated, detail-oriented, has excellent organizational skills, and is able to work with minimal supervision.
* Excellent verbal and written communication skills.
* Above-average writing, telephone, and texting skills, and proficient in using computers and tablets.
* Must be able to explain complex automotive terms and procedures in a manner that's easily understood by guests.
* Self-motivated, able to multitask effectively, and work in a fast-paced environment.
* Understanding of vehicle mechanics and parts a plus.
* Good sales skills and ability to work weekends a plus.
* Must have a valid US government-issued driver's license, a safe driving record, and be eligible to work in the United States.
* Must be able to pass a pre-employment background screening and drug test.

About Ferman:

Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco, and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM, and Volvo.

Still a family-owned and operated business, we embrace a simple philosophy: provide a guest-centered automotive experience with a relentless focus on Service, Selection, and Value, assuring 100% guest satisfaction.

When you become part of the Ferman team, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement with regard to income, responsibility, and leadership, and a company with a history of strong ties to our local community and charitable partnerships.

Make the decision to work with us, and you'll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.

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