Automotive Service Advisor

3 days ago

Tampa, Florida, United States Midas International Full time
Job Summary

We are seeking a highly skilled and bilingual Automotive Service Advisor to join our team at Midas International. As a Service Advisor, you will play a critical role in providing exceptional customer service, ensuring accurate estimates, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Requirements
  • Prior experience preferred
  • Bilingual English/Spanish
  • Demonstrates an extreme attention to detail.
  • Reads, analyzes and interprets general business reports.
  • Ability to write, present and respond to customers and staff members in a professional manner.
  • Ability to compute basic math equations.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

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