Guest Services Agent
2 weeks ago
Avantic Lodging Enterprises is seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Process payments and handle cash, credit card transactions, and other financial transactions.
- Maintain a clean and organized front desk area, ensuring a positive and welcoming environment for guests.
- Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
- High school diploma or equivalent required.
- Previous experience in a hotel or hospitality industry preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and credit card transactions.
- Ability to maintain confidentiality and handle sensitive information.
The Guest Services Agent will work in a fast-paced environment with frequent interactions with guests and colleagues. The role requires standing for long periods, using a computer, and lifting light objects.
What We Offer:- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A chance to work with a team of dedicated professionals who are passionate about delivering exceptional guest service.
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