Guest Services Agent

2 weeks ago


Cheyenne, Wyoming, United States Avantic Lodging Enterprises Full time
Job Summary

Avantic Lodging Enterprises is seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Process payments and handle cash, credit card transactions, and other financial transactions.
  • Maintain a clean and organized front desk area, ensuring a positive and welcoming environment for guests.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality industry preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to maintain confidentiality and handle sensitive information.
Working Conditions:

The Guest Services Agent will work in a fast-paced environment with frequent interactions with guests and colleagues. The role requires standing for long periods, using a computer, and lifting light objects.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a team of dedicated professionals who are passionate about delivering exceptional guest service.


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