Guest Services Representative
6 days ago
Avantic Lodging Enterprises is seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Process room reservations and modifications, and ensure accurate and up-to-date information is maintained.
- Work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Collaborate with other departments to ensure seamless guest experiences.
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and provide exceptional customer service.
- Basic arithmetic skills and ability to handle cash and credit transactions.
The Guest Services Agent will work in a fast-paced hotel environment, interacting with guests and colleagues on a regular basis. The role requires standing for long periods, using a computer, and lifting up to 10 pounds.
Avantic Lodging Enterprises is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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