Operations Coordinator
7 days ago
Job Overview:
">We are seeking a highly organized and detail-oriented Operations Coordinator to join our team. The successful candidate will be responsible for scheduling and dispatching orders, providing excellent customer service, and facilitating accurate and timely communication between the plant, field, customers, and drivers.
About the Role:
">- Schedule Workforce: Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the day.
- Coordinate Sales Order Delivery Process: Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
- Manage Incoming Calls: Manage incoming internal and external customer phone calls, exercising judgment within the specification of standard practices.
- Ensure Customer Satisfaction: Ensure the customer understands all relevant company policies including will calls, additional products ordered, and driver responsibilities.
- Maintain Accurate Records: Review next-day orders to ensure are correctly mapped, and have accurate travel times, addresses, and delivery instructions.
- Supervise Junior Team Members: May direct the work of less senior Dispatchers (Dispatcher I).
Requirements:
">- Education: High school diploma or equivalent required.
- Work Experience: 3-5 years of experience in a related field preferred.
- Computer Skills: Basic experience using computers; experience using dispatch and trucking software is a plus.
- Communication Skills: Excellent oral (telephone) communication skills required; bilingual communication skills are a plus.
- Organizational Skills: Detail-oriented with the ability to handle multiple tasks at one time; able to prioritize work; strong organizational skills.
- Safety Protocols: Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas.
Benefits:
">- Competitive Salary: $55,000 - $65,000 per year based on experience.
- Retirement Plan: Choose from 401(k) pre-tax and/or Roth after-tax savings options.
- Medical, Dental, Disability, and Life Insurance: Comprehensive benefits package.
- Holistic Health & Well-being Programs: Access to fitness programs, mental health resources, and more.
- Paid Time Off & Paid Holidays: Generous paid leave policy.
- Paid Parental Leave: Eligible employees receive paid parental leave.
- Dress for Your Day: Casual work environment.
About Us:
">We are Holcim (US), a leading provider of innovative and sustainable building solutions. Our purpose is to build progress for people and the planet. We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and results-driven individual who shares our values, we encourage you to apply.
Location: Baton Rouge, LA
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