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Emergency Communications Deputy Director

2 months ago

Portland, Maine, United States Munis Self Service Full time
Job Title: Emergency Communications Deputy Director

At Munis Self Service, we are seeking a highly skilled and experienced professional to fill the role of Emergency Communications Deputy Director. This position plays a critical role in supporting the Director and overseeing a team of 37 Telecommunicators, ensuring the efficient dispatching of Police, Fire, and EMS services for both 9-1-1 and non-emergency calls.

Key Responsibilities:
  • Proactively assist the Director with managerial, administrative, and project management duties to support PRCC staff and public safety operations.
  • Supervise and monitor the work of Telecommunicators to determine compliance with State laws, Police, Fire & EMS dispatching procedures, productivity, and department standards.
  • Lead with a strong moral character, be resilient in a stressful environment, and have proven emotional intelligence and interpersonal skills.
Requirements:
  • Proven management and supervisory experience.
  • Thorough understanding of PSAP operations and radio/telephone communications equipment.
  • Must be able to obtain full certification by the State of Maine as an emergency telecommunicator and maintain these certifications.
  • Associate's or bachelor's degree from an accredited college or university in a related field or the combination of education and or work in the field of emergency communications.
  • Strong IT, Project Management, and Computer Assisted Dispatch administration skill sets.
Benefits:
  • Free employee health insurance with the completion of wellness incentives.
  • Thirteen paid holidays.
  • Sick, vacation, and personal leave.
  • Life, dental, vision and income protection insurances.
  • Choice of retirement plans, including a pension plan.
  • Use of City recreation facilities.
  • Discount on professional development programs through USM and Thomas College.

We are an equal opportunity/affirmative action employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics.