Merchant Services Support Specialist

1 week ago


Calabasas, California, United States Maverick Payments Full time
Job Overview

Exciting Career Opportunities at Maverick Payments

At Maverick Payments, we are a dynamic and expanding organization that values innovation and teamwork. Our environment fosters personal and professional growth, making our colleagues feel more like family.

About Our Company:

Maverick Payments is a family-owned, privately held comprehensive payment solutions provider based in California. We specialize in creating cutting-edge technology tailored for sales organizations, including ISOs and ISVs, aiming to enhance their payment processing capabilities through our white-labeled solutions. Our offerings encompass merchant acquiring services, a proprietary payment gateway, ACH processing, fraud and chargeback management tools, analytics, and various additional services.

Position Summary:

Reporting to the Client Service Manager, the Merchant Support Rep II is responsible for addressing client inquiries related to merchant services, ensuring an exceptional customer experience in all aspects of payment processing.

  • Delivering outstanding customer service and support for all merchant service-related inquiries via phone.
  • Acting as a liaison for interdepartmental support and providing expert solutions.
  • Managing client inquiries through ticketing systems and guiding them towards resolution.
  • Crafting professional email communications and responses.
  • Educating clients on various merchant services functions, including batch processing, funding, reconciliation, and tax reporting.
  • Offering basic technical assistance as needed.
  • Assisting with PCI compliance, password resets, and dashboard navigation.
  • Helping with address and account update requests.
  • Supporting specialized projects as directed by leadership.
  • Performing additional duties as assigned by management.
Qualifications:
  • High School Diploma or equivalent; some college education preferred.
  • Experience in Merchant Services or related financial fields.
  • Background in call center environments within the payments industry.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks in a fast-paced environment.
  • Strong analytical and research skills with attention to detail.
  • Capability to work independently on a computer for the majority of shifts.
  • Bi-lingual candidates are encouraged to apply.
  • Position requires on-site work.
What We Provide:
  • Competitive salary with bonuses and incentives.
  • Comprehensive health, vision, and dental insurance.
  • Paid time off, sick leave, and holidays.
  • 401K plan with matching contributions.
  • Commitment to career development and advancement opportunities.
  • Employee recognition programs and bonuses.
  • A vibrant office culture with team-building activities and celebrations.

Pay Range: $25 - $27 per hour.

Maverick Payments is an Equal Opportunity Employer.



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