Merchant Services Support Specialist

2 weeks ago


Calabasas, California, United States Maverick Payments Full time
Job Overview

Maverick Payments is a dynamic and expanding payment solutions provider, dedicated to delivering exceptional service to our clients. We pride ourselves on fostering a collaborative environment where innovative ideas are encouraged and valued.

About Our Company:

Maverick Payments is a privately owned payment processing firm based in California, specializing in providing comprehensive payment solutions for sales organizations. Our offerings include merchant acquiring services, a proprietary payment gateway, ACH processing, fraud prevention tools, and detailed analytics.

Position Summary:

The Merchant Support Rep II plays a crucial role in ensuring a superior client experience by addressing inquiries related to merchant services. This position is pivotal in maintaining high levels of customer satisfaction.

  • Delivering outstanding customer service through effective communication with merchants and partners.
  • Acting as a liaison between departments to facilitate solutions and support.
  • Managing client inquiries through ticketing systems and guiding them towards resolution.
  • Drafting professional email communications to address client needs.
  • Providing education and assistance on various merchant service functions, including batch processing, funding, and reconciliation.
  • Offering basic technical support and guidance.
  • Assisting clients with compliance requirements and account updates.
  • Contributing to special projects as directed by leadership.
  • Performing additional responsibilities as assigned.
Qualifications:
  • High School Diploma or equivalent; some college education preferred.
  • Experience in merchant services or related financial fields.
  • Background in call center operations within the payments sector.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Strong analytical skills with attention to detail.
  • Capacity to work independently for extended periods.
  • Bi-lingual skills are a plus.
  • On-site position at the company's office.
What We Provide:
  • Competitive salary along with bonuses and incentives.
  • Comprehensive health, vision, and dental insurance.
  • Paid time off, sick leave, and holidays.
  • 401K plan with matching contributions.
  • Focus on career development and growth opportunities.
  • Employee recognition programs and a vibrant office culture.

Pay Range: $25 - $27 per hour.

Maverick Payments is an Equal Opportunity Employer.



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