Customer Support Representative

1 week ago


Fresno, California, United States Stardom Employment Consultants Full time
Customer Support Specialist

We are seeking a proactive and detail-oriented Customer Support Specialist to provide top-notch support to our customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:
  • Handle customer inquiries and complaints via phone, email, and chat.
  • Provide detailed information about products and services.
  • Troubleshoot and resolve customer issues in a timely manner.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to address customer needs.
  • Identify trends in customer feedback and suggest improvements.
Requirements:
  • High school diploma or equivalent; college degree preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer support software and tools.
  • Previous experience in a customer support role is preferred.


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