Customer Success Manager
4 weeks ago
About the Role:
Reorg is a leading global provider of credit intelligence, data, and analytics. We are seeking a highly skilled Customer Success Manager to join our growing team. The ideal candidate will have a strong understanding of our products and services, as well as experience in managing global strategic clients in the investment banking space.
Key Responsibilities:
* Develop key relationships with clients and drive usage and reach with a wide range of subscribers through understanding each persona's different workflows, educating them with best practices on how to use their subscription, gathering feedback and providing updates on new functionalities, databases and products
* Monitor key performance indicators across accounts and strategize outreach efforts through emails, phone calls and in-person meetings to maximize usage and adoption
* Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client's needs are met
* Work closely with the sales team to develop account plans, monitor client's platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth
Requirements:
* Bachelor's degree, preferably in business, finance or a related field
* 3+ years of working experience in a customer facing role
* Excellent written and verbal communication skills
* A self starter who is diligent and organized but adaptable
* Experience in financial services/investment banking or with a subscription-based services a plus
What We Offer:
* Competitive health benefits
* Matched 401k and pension plans
* PTO
* Generous parental leave
* Gym subsidies
* Educational reimbursements for career development
* Recognition programs
* Pet-friendly offices (US only)
Equal Employment Opportunity:
Reorg is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status.
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