Retail Experience Specialist

5 days ago


Delray Beach, Florida, United States IT'SUGAR Full time
Job Description

We are seeking a dynamic and enthusiastic Retail Experience Specialist to join our team at IT'SUGAR. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences while promoting our brand.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. If you are a team player who is passionate about providing outstanding customer service, we encourage you to apply.

About Us

IT'SUGAR is a rapidly expanding candy retailer with over 100 locations nationwide. We offer a unique and exciting shopping experience that sets us apart from other retailers. Our stores are designed to be fun and engaging, with bright colors, loud music, and a lively atmosphere.

We are committed to creating a workplace culture that is positive, playful, and present. Our core values of being Positive, Playful, Present, and a Difference Maker guide everything we do. If you share these values and are looking for a challenging and rewarding career opportunity, we would love to hear from you.

About the Role

This is an exciting opportunity to join our team as a Retail Experience Specialist. In this role, you will be responsible for:

  • Providing exceptional customer service by engaging with customers, answering questions, and resolving issues in a timely and professional manner.
  • Ensuring the sales floor is clean and organized, meeting visual standards and maintaining store appearance.
  • Operating POS/register systems to process transactions accurately and efficiently.
  • Maintaining knowledge of products, including features, benefits, prices, and quality.

In addition to these responsibilities, you will also be expected to:

  • Maintain a positive and enthusiastic attitude, demonstrating our core values of being Positive, Playful, Present, and a Difference Maker.
  • Work collaboratively with colleagues to achieve sales goals and meet business objectives.
  • Attend training sessions and meetings to stay up-to-date on company policies, procedures, and product information.
What You'll Need

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A positive and enthusiastic attitude.
  • Ability to work in a fast-paced environment.
  • Basic math skills and accuracy when handling cash and operating POS/register systems.
  • Physical stamina to stand for long periods, lift up to 25lbs, and move around the store.
What's in it for You

We offer a competitive salary of approximately $12-$15 per hour, depending on experience, plus benefits including:

  • A 30% employee discount on all IT'SUGAR products.
  • Flexible scheduling, including days, evenings, weekends, and holidays.
  • Career growth opportunities and training programs.
  • Perk Spot discounts on cell phones, travel, theme parks, and more.
  • 401k with company match beginning the 1st month after 60 days of employment.
  • Employee Assistance Program.


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