Xfinity Retail Sales Consultant, Full-Time Position
3 days ago
As a Retail Sales Consultant at Comcast Corporation, you will play a crucial role in assisting and consulting with customers on our products and services. Your knowledge, skills, and technology expertise will be utilized to achieve a world-class sales and service experience.
Core Responsibilities- Customer Interaction: Passionately represent our products and services by sharing and demonstrating product and sales know-how with customers. Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
- Customer-Focused Approach: Take a customer-first approach with all customer interactions. Listen and evaluate customer needs and provide appropriate solutions.
- Sales and Customer Experience Goals: Achieve sales and customer experience goals and objectives.
- Customer Onboarding: Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gains their consent.
- Operational and Administrative Tasks: Perform operational and administrative tasks.
- Issue Resolution: Partner with customer care to resolve customer issues, as appropriate.
- Sales Excellence: Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
- Policies and Procedures: Comply with all company and retail operational policies and procedures.
- Training and Development: Complete training requirements and actively engage in team huddles and learning.
- Compensation and Benefits: Knows and understands sales compensation plan and its key elements. Eligible for best-in-class Benefits, including an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of your reality.
- Customer Experience: Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Teamwork: Win as a team - make big things happen by working together and being open to new ideas.
- Inclusion and Diversity: Respect and promote inclusion & diversity.
Comcast is an EOE/Veterans/Disabled/LGBT employer. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
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