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Retail Sales Associate

2 months ago

Boynton Beach, Florida, United States Sunnyside Full time
About Sunnyside

Sunnyside is a leading cannabis retailer dedicated to providing a welcoming and reassuring environment for our customers. Our mission is to normalize and professionalize the cannabis industry through education and exceptional customer service.

Job Summary

The Retail Sales Associate will be responsible for advising customers on selecting the proper cannabis products for their needs and acting as an ambassador of our company's mission. This role requires excellent customer service skills, product knowledge, and adherence to state compliance regulations.

Key Responsibilities
  • Greet customers and ensure a best-in-class experience
  • Build customer relationships by asking questions and listening attentively to their needs
  • Assist customers in product selection through education of different cannabis products and their varying impact on the human body
  • Apply effective selling and cross-selling techniques to build baskets
  • Verify proper documentation and ID for customers
  • Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion
  • Label and package customer orders
  • Perform accurate cash handling in the company's Point of Sale system, following Standard Operating Procedures (SOPs)
  • Maintain accurate records of all dispensary activities, including customer records, sales, deliveries, and returns
  • Perform routine inventory counts of all products
  • Ensure product stock is organized and meets compliance regulations
  • Assist managers with organizing sales floor merchandise and product displays
  • Ensure security measures and safety compliance in the store according to Company SOPs
  • Assist in keeping the store an organized and clean environment for customers and team
  • Escalate any employee or customer issues to management
Requirements
  • High School Diploma or equivalent
  • Minimum 1 year experience in customer service; retail or hospitality experience preferred
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays
  • Excellent customer service skills and ability to engage with customers
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance)
About Cresco Labs

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.