Customer Service Representative
6 days ago
Job Summary
We are seeking a highly motivated and customer-focused Front End Specialist to join our team at Winn-Dixie Retail Stores. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring a seamless shopping experience.
About the Role
As a Front End Specialist, you will be responsible for providing accurate, fast, and friendly customer service, executing front end processes to increase customer confidence and loyalty. You will support inventory management, in-stock position, pricing integrity, merchandising, labor, security, expense control, and other operational processes.
Key Responsibilities
- Customer Service: Provide excellent customer service, educate customers on self-checkouts, greet, assist, and thank customers.
- Inventory Management: Support inventory management, in-stock position, pricing integrity, and merchandising.
- Operational Processes: Execute front end processes to increase customer confidence and loyalty, oversee daily store accounting functions, perform weekly closeouts, and determine daily cash needs.
- Equipment Management: Manage ACM lanes, troubleshoot front end equipment, and stock front end products.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalency.
- Proven performance in customer service or one year of management experience in retail, restaurants, or hotels.
- Ability to read, write, and speak English proficiently.
Preferred Qualifications
- Proven experience as a SEG associate in the grocery area and at least one other department.
Compensation and Benefits
We offer a competitive salary of $40,000 - $55,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Winn-Dixie Retail Stores
Winn-Dixie Retail Stores is a leading grocery retailer with a long history of serving communities across the southeastern United States. We are committed to providing our customers with the best shopping experience possible, and we are looking for talented individuals like you to help us achieve this goal.
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