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Donor Communication Specialist

1 month ago


Cincinnati, Ohio, United States University of Cincinnati Full time
Job Overview

The University of Cincinnati's Hoxworth Blood Center is seeking a highly skilled Donor Communication Lead to join our team. This role will play a critical part in donor recruitment and coordination, ensuring a seamless experience for our valued donors.

Key Responsibilities
  • Develop and implement effective communication strategies to engage with donors.
  • Recruit and schedule donors for various blood donation types, including platelets, plasma, and white cell donations.
  • Collaborate with the team to create and maintain Standard Operating Procedures (SOPs) and training documents.
  • Initiate and maintain correspondence with donors, providing exceptional customer service.
  • Assist with special projects and assignments as needed.
  • Update donor records and manage inbound/outbound contacts through various communication channels.
  • Reschedule donors for future blood donations according to established benchmarks.
Requirements
  • Bachelor's Degree or equivalent experience.
  • Four years of relevant work experience and/or specialized training can be used in lieu of education requirement.
Work Environment

This is an office-based position with no unusual physical or environmental demands.

Benefits

As a UC employee, you will enjoy a comprehensive benefits package, including competitive salary, comprehensive insurance plans, flexible spending accounts, and a generous paid time off policy.

UC offers a wide range of benefits to support your financial, educational, health, and wellness needs. Eligibility varies by position and FTE.

For more information about UC's benefits, please visit our careers page.