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Technical Service Specialist

4 weeks ago

Seattle, Washington, United States Draeger Full time
Job Title: Technical Service Specialist

We are seeking an experienced Technical Service Specialist to join our team at Draeger. As a Technical Service Specialist, you will be responsible for providing direct technical field service support for medical equipment at customer sites, including installation, maintenance, repair, and technical support.

Key Responsibilities:
  • Provide technical field service support for medical equipment at customer sites
  • Install, maintain, repair, and perform technical support for medical equipment
  • Evaluate, diagnose, and repair malfunctioning equipment in response to service calls
  • Be "on-call" outside of normal working hours to provide emergency service
  • Install new equipment and provide technical support for upgrades and other special service programs
  • Promote customer satisfaction through proactive, professional communication with customers
  • Use company-supplied laptops to access service dispatch and customer information, document service work performance, extract equipment documentation and diagnostic information, and place inventory and parts orders
  • Manage dispatches and time effectively and efficiently to drive high-impact services to Draeger customers
  • Support service sales function as needed, including assisting with service program communications, communicating and assisting with development of legitimate service program leads, and providing information and feedback to Technical Support and Factory for problem identification and resolution
Requirements:
  • Associates degree in electronics, biomedical engineering, or related discipline, or equivalent combination of education and experience
  • Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training
  • Minimum of 1 year of customer or field service experience required, with strong customer communication skills necessary for daily customer interaction
  • Previous field service experience and computer networking experience preferred
  • Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers
  • Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting, and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution
  • Must be proficient in the use of PC applications, including MS Office suite, and able to use or learn other applications as business dictates
  • Demonstrates aptitude for learning new technologies
  • Must have a valid driver's license and acceptable driving record
  • Must be able to travel within territory and willing to travel outside of territory when needed
  • Possesses and maintains expert-level support for all modalities for which training has been provided
  • Demonstrates initiative and is results-oriented
About Draeger:

Draeger is a leading manufacturer of medical equipment and solutions, with a strong commitment to innovation and customer satisfaction. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking a Technical Service Specialist who shares our values and is passionate about delivering high-quality service.

We offer a competitive salary and benefits package, including comprehensive medical, dental, and vision coverage, paid time off, tuition reimbursement, 401(k) match, wellness and employee support programs, life insurance, and more. If you are a motivated and experienced Technical Service Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.