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Business Operations Manager

2 months ago

Phoenix, Arizona, United States ASM Company Full time
Job Title: Business Analyst II

At ASM Company, we are seeking a highly skilled Business Analyst II to join our team. As a Business Analyst II, you will play a critical role in managing financial forecasts, analyzing service and spares P&L, and driving operational excellence in our supply chain operations.

Key Responsibilities:
  • Manage financial forecasts for the US region, including presentations to management
  • Advanced level understanding of service and spares P&L
  • Weekly Forecast meeting - Update changes in revenue by quarter based on Service management inputs, documenting changes
  • Monthly Forecast - Accurate forecast via Excel Forecasting Spreadsheet, upload to CRM, PPT presentation completed, reviewed with Manager
  • Manage CKM (chamber Kit Management) operations within the US region, including monitoring/ tracking CKM events by customer, accurate forecast of customer events, open/close calls for CKM, complete CKM customer billing post events, create CKM Quotes
  • Work with Marketing team to understand CKM business for each platform, cleaning suppliers, and the internal process for putting together CKM quotes for each customer
  • Manage Spares pricing and customer inquiries regarding spares pricing
  • Drive operational excellence for Spares parts and refurbish/cleaning operations
  • Drive improvement on the basis of agreed KPI's and maintain regular reporting and review of performance
  • Support account sales/service management to promote business growth
Requirements:
  • 5+ years relevant experience in a large international Semiconductor or IT company, with Supply Chain Management, Customer Service or Procurement/Sales background
  • Experienced in managing Spares, Customer Fulfillment, and Logistics operations
  • SAP and advanced skill level in Excel
  • Structured and collaborative problem-solving skills leveraging analytics
  • Knowledge of supply chain
  • A strategic thinker with strong interpersonal and communication skills, decision making skills, people management skills, project management skills
  • Bachelor's degree or higher (or 5+ years experience in Spares, marketing, analytics)
  • Ability to influence decisions or processes impacting KPI performance

At ASM Company, we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.