Operations Manager
4 days ago
About the Job
Infosys BPM Limited, a leading BPM services provider, seeks an experienced Operations Manager to join its team in Phoenix, AZ. As a key member of our business process excellence team, you will be responsible for driving top-level actions, managing customer engagement, and driving internal changes. If you have a strong background in operations management and excellent communication skills, we encourage you to apply.
Responsibilities
- Lead customer engagement and manage communication with internal stakeholders.
- Collaborate with the business team and licensee to obtain consent signatures.
- Facilitate purchase orders and contract novations between external customers and licensees.
- Aid licensees in readiness planning for external customers.
- Review customer contracts to ensure compliance with APLA terms and conditions.
- Attend site visits and drive internal changes required due to customer actions.
- Project manage the execution of different stages of LPL, tracking actions, timelines, and setting up reviews and calls as needed.
Qualifications
- Bachelor's degree or foreign equivalent required; three years of progressive experience in lieu of education.
- At least seven years of relevant work experience.
Preferred Qualifications
- Ability to be proactive with communication and eliminate unnecessary cases.
- Strong understanding of customer needs and business rules.
- Excellent written and oral communication skills.
- Ability to articulate problems and communicate effectively.
- Strong MS Office skills and experience with SAP.
Location and Salary
Infosys BPM Limited offers a competitive salary range of $80,000 - $110,000 per year, depending on experience and qualifications. The job is located in Phoenix, AZ, and requires the ability to sit and work at a computer for extended periods.
About Us
Infosys BPM Limited is a wholly owned subsidiary of Infosys Limited, providing end-to-end transformative BPM services. With 45 delivery centers in 16 countries and 57,694 employees from 111 nationalities, we are a leader in the BPM industry. We are committed to delivering superior customer experience and have received over 60 awards and recognitions in the last five years.
Equal Opportunities Employer
Infosys BPM Limited is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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