Account Manager

2 days ago


Hopewell Junction, New York, United States Lovingly Full time
About the Role

Lovingly is a pioneering company that combines innovative technology with a passion for creating meaningful moments. As an Account Manager, you will play a pivotal role in ensuring the success of our florist partners through relationship management, creative problem-solving, and strategic growth initiatives.

Key Responsibilities
  • Manage a portfolio of florist accounts, focusing on retention, growth, and adoption of Lovingly's full suite of products and services.
  • Identify opportunities to upsell and cross-sell, including offerings like Lovingly Connect, Google Ads Service, and POS Terminals.
  • Collaborate with the marketing team to implement AI-driven personalization strategies for both B2B and D2C channels.
  • Assist in transitioning legacy partners to newer, more profitable services, ensuring a smooth and positive experience.
  • Contribute to refining SOPs for account management processes, ensuring scalability and alignment with Lovingly's evolving business model.
Requirements
  • A strong track record of meeting or exceeding sales targets and KPIs.
  • Exceptional interpersonal and communication skills, with a proven ability to build lasting relationships.
  • Proficiency in CRM systems, particularly Salesforce.
  • Experience with AI-driven marketing or personalization strategies.
  • Ability to work extended hours during key product launches and peak periods.
  • Familiarity with the challenges and opportunities in the gifting or floral industry.
  • Strong alignment with Lovingly's LAMA mindset (Learning AI-Augmented Multipotentialite Archetype), emphasizing adaptability, creativity, and continuous learning.
What We Offer
  • A competitive salary range of $55,000 - $70,000, based on skills, experience, and background.
  • 22 days PTO—use them however you want.
  • 12 paid holidays.
  • Comprehensive benefits including health, dental, and vision.
  • 401k with a guaranteed 3% salary contribution.
  • Ongoing development opportunities, plus a 25% tuition discount at Marist College (including online programs).
About Lovingly

Lovingly is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, or expression, or veteran status. We are proud to be an equal opportunity workplace.



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