Family Support Navigator

1 week ago

Stockton, California, United States Community Partnership for Families of San Joaquin Full time
Job Overview

Organization: Community Partnership for Families of San Joaquin

The primary function of this role is to engage and retain adult participants in various programs. The Family Support Navigator will oversee service delivery, manage center activities, and facilitate opportunities through integrated services, starting from referral and assessment to ongoing support and case closure. This position aims to assist participants and their families in overcoming obstacles that hinder their ability to secure and maintain employment.

The Family Support Navigator plays a vital role in the success of the San Joaquin Bridge Academy program, requiring the development and maintenance of strong relationships with participants. Ideal candidates will possess high energy, a collaborative spirit, and a passion for educational advancement. Innovative leadership qualities are essential for success in this role.

Key Responsibilities:

  1. Conduct case management and administrative tasks as a key member of an integrated service team, demonstrating a willingness to learn about service integration.
  2. Collaborate with informal service providers to ensure adequate support for families engaged in integrated service plans.
  3. Assist in the general operations of the Family Resource Center and other community support platforms to enhance the success of integrated service processes.
  4. Participate in training related to job development and service integration, including cross-training opportunities.
  5. Design and implement strategies for participant recruitment and retention within training programs.
  6. Engage in outreach efforts to attract new referral sources and participants.
  7. Perform intake and assessment services for potential program participants to evaluate their readiness for job training.
  8. Create individualized service plans tailored to participant needs and interests.
  9. Maintain accurate participant records and fulfill documentation/reporting requirements for funders and evaluators.
  10. Coordinate participant involvement in programs with partner agencies.
  11. Network with other organizations to enhance community resources available to participants.
  12. Assist participants in accessing necessary services, including job training, educational support, counseling, housing, and medical services.
  13. Coordinate service delivery with referring agencies.
  14. Develop and implement mentoring and follow-up strategies to ensure participant retention.
  15. Organize and facilitate workshops under the guidance of the Site Manager.
  16. Perform additional duties as assigned.

Education and Experience:

  1. Bachelor's degree preferred, with at least one year of experience in Human Services, Vocational Rehabilitation, Counseling, Social Work, or a related field. An Associate's degree or significant related experience may be considered.
  2. Experience in job placement processes is preferred.
  3. Experience working with at-risk populations, including low-wage earners and individuals with disabilities, is desirable.
  4. Familiarity with welfare and food assistance programs is beneficial.
  5. Reliable transportation and a valid driver's license with insurance are required.
  6. Availability for occasional evening and weekend work, as well as travel, is necessary.
  7. Must pass a TB test and background screening.
  8. At least one year of experience working with parents and knowledge of the needs of disadvantaged families is preferred.
  9. Experience in multicultural settings is advantageous.
  10. Experience in planning and executing case management is required.

Qualifications:

  1. Strong time management skills and report writing capabilities, with familiarity with local providers and resources.
  2. Excellent communication skills, both written and verbal, along with strong interpersonal abilities.
  3. Ability to motivate and encourage others effectively.
  4. Proficient in working independently, multitasking, and prioritizing tasks to achieve various objectives.
  5. Strong problem-solving skills and sound judgment.
  6. Ability to collaborate within a team environment and exhibit strong organizational skills.
  7. Capable of delivering presentations in group settings.
  8. Experience working with children, youth, and families in a strengths-based approach.
  9. Knowledge of community resources in the local area and experience in multicultural environments.
  10. Proficient in standard PC software (Microsoft Office Suite) and internet applications.
  11. Demonstrated administrative experience with a focus on accuracy and adaptability.
  12. Flexibility and a good sense of humor are essential qualities.
  13. A collaborative spirit and ability to work well with colleagues are necessary.

Physical Requirements:

  1. Ability to sit for extended periods.
  2. Ability to stand, walk, bend, reach, and lift up to 30 pounds.
  3. Proficient in data entry and operation of standard office equipment.
  4. Visual acuity to read computer screens and printed materials.
  5. Auditory ability to comprehend normal speech and telephone communication.
  6. Willingness to work both indoors in an office environment and outdoors in community settings.

Desirable:

Bilingual proficiency in languages such as Spanish, Pashto, Urdu, Hmong, Vietnamese, Cambodian, or Laotian is preferred.

Compensation:

Competitive pay scale based on experience, with comprehensive benefits including medical, dental, vision, life insurance, and retirement plans.

Community Partnership for Families of San Joaquin is an Equal Opportunity Employer.

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