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Bar Service Specialist

2 months ago

Linthicum Heights, Maryland, United States TPG Hotels & Resorts Full time

Position Title: Lobby Bar Bartender

Company: TPG Hotels & Resorts

Overview:

As a vital member of our Food and Beverage team, the Lobby Bar Bartender plays a crucial role in delivering exceptional service in a lively environment. This position is perfect for individuals who thrive in fast-paced settings and enjoy creating memorable experiences for guests.

Key Responsibilities:

  1. Welcome and seat guests with a warm and friendly demeanor.
  2. Provide detailed information regarding menu items, specials, and pricing.
  3. Accurately take and process guest orders in a timely manner.
  4. Ensure prompt submission of food orders to the kitchen, adhering to established protocols.
  5. Prepare and serve beverages and food items according to company standards.
  6. Verify that food presentation, temperature, and portion sizes meet quality expectations.
  7. Deliver food and beverage orders efficiently to guests.
  8. Prepare and present guest checks accurately before departure.
  9. Adhere to company policies regarding reporting tips and compliance with IRS regulations.
  10. Process guest payments in accordance with cash handling and credit card procedures.
  11. Maintain cleanliness by promptly addressing spills and breakages.
  12. Clear and reset tables, ensuring a tidy dining area.
  13. Restock service items as needed to ensure smooth operations.
  14. Maintain punctuality and adhere to uniform standards.
  15. Participate in scheduled department meetings to stay informed.
  16. Exhibit a consistently professional and positive attitude in all interactions.
  17. Report any guest concerns or significant incidents to management for resolution.
  18. Follow all safety, sanitation, and emergency procedures diligently.
  19. Complete shift reports, including documentation of any incidents as required.
  20. Engage in special projects and additional responsibilities as assigned.

Qualifications:

The ideal candidate will possess a high school diploma or equivalent experience, along with a certification in alcohol awareness. Familiarity with hospitality industry practices is preferred.