District Operations Manager

2 months ago

Dallas, Texas, United States Primo Water Full time
About the Role

We are seeking a highly skilled and experienced District Operations Manager to lead our team of Route Sales Representatives in delivering exceptional customer service and ensuring the safe and efficient delivery of bottled water, coffee, and tea to commercial and residential accounts.

Key Responsibilities
  • Customer Satisfaction: Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives.
  • Safety Champion: Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America's Core Safety Principles.
  • Process Execution: Own execution and adherence to Primo Water North America's standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration.
  • Team Development: Support the personal and professional development of direct reports through performance objectives and coaching.
  • Performance Management: Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed.
  • Employee Experience: Promote a positive employee experience through on-boarding, orientation, and employee engagement activities.
  • Net Promoter Score: Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions.
  • Staffing and Talent Management: Responsible for maintaining staffing levels through talent acquisition, development, and retention.
  • Inventory Management: Ensure all team members have the proper product loaded to meet daily delivery commitments.
  • Best Practices: Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions.
  • Financial Management: Ensure financially sound decisions to deliver financial plan for area of responsibility.
  • Change Management: Serve as key part of the change network by actively leading direct reports through transformational business initiatives.
Requirements
  • Education: BA/BS Degree strongly preferred.
  • Experience: Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred.
  • Safety Focus: Passion for working safely and demanding safe work behaviors from direct reports.
  • Leadership: Open-minded to change and capable of leading a team through resistance.
  • Communication: Excellent written, verbal communication, and interpersonal skills.
  • Financial Acumen: Strong knowledge of financials, financial analysis, and Profit & Loss statements.
  • Business Acumen: Experience managing and anticipating business challenges and changes.
  • Technical Skills: Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Driver Qualification: Ability to meet Company Driver Qualification Policy.

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