Customer Engagement Representative
3 days ago
About the Company
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide, with offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East.
We are committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. Our colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.
As a Client Service Representative, you will be part of a team that is passionate about delivering exceptional service to our clients. You will work closely with our clients and internal teams to provide solutions that help their business run smoother and smarter.
Responsibilities
- Build relationships with clients to better understand their unique needs and concerns
- Research, analyze, review, and process legal documents
- Fulfill requests and answer questions for internal and external customers via phone or electronically
- Provide excellent client service to both internal and external clients
- Manage client portfolios and organize workflow to meet clients' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
Benefits
We offer a competitive salary range of $60,000 - $80,000 per year, based on experience, as well as excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
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