Director, Account Management

3 days ago


Portsmouth, New Hampshire, United States Bottom Line Full time
About the Role

We are seeking a highly skilled and experienced Director, Account Management to join our team at Bottomline. As a key member of our leadership team, you will be responsible for leading a team of Client Success Managers and Associates, driving client delight, and ensuring client retention and expansion through increased payment volume and revenue.

Key Responsibilities
  • Lead a team of Client Success Managers and Associates to achieve their MBO goals and high performance levels.
  • Develop and implement strategies to drive client growth, retention, and expansion.
  • Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure alignment and effective execution of client-facing initiatives.
  • Provide coaching, guidance, and support to team members to ensure they have the necessary skills and knowledge to succeed in their roles.
  • Monitor and analyze key performance indicators (KPIs) to measure team and individual performance, and make data-driven decisions to drive improvement.
  • Build and maintain strong relationships with clients, vendors, and internal stakeholders to ensure effective communication and collaboration.
Requirements
  • 10+ years of management experience in customer success, account management, or sales.
  • Proven track record of driving client growth, retention, and expansion.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, vendors, and internal stakeholders.
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.
What We Offer

At Bottomline, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.



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